Boac, Marinduque, Philippines — The Anti‑Red Tape Authority (ARTA) – Southern Luzon, in collaboration with the Human Resource Management and Development Division (HRMDD) of Marinduque State University, successfully conducted a Re‑Engineering and Citizen’s Charter Workshop at the MarSU Boac Campus on October 7, 2026.
The program opened with the traditional putong rendered by the Culture and Arts Unit, setting a vibrant and inspiring atmosphere before the technical sessions began. Ms. Erma E. Reyes, Supervising Administrative Officer and Head of HRMDD, delivered the statement of purpose and objectives, emphasizing the importance of streamlining government services and strengthening institutional compliance with Republic Act No. 11032, the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.
In his official message, President Dr. Diosdado P. Zulueta emphasized MarSU’s continuous pursuit of excellence and its commitment to citizen‑centered governance. His words also highlighted the university’s role in advancing transparency, accountability, and efficiency in public service.
The lecture centered on RA 11032 as a driver for bureaucratic efficiency, with participants engaging in workshops that mapped the “As‑Is” scenario of latest availed government services, designed the “To‑Be” scenario for streamlined processes, refined the Citizen’s Charter, and participated in open forums per session to encourage dialogue and collaborative solutions.
ARTA Southern Luzon was composed of Ms. Andrea Mikhaela D. Zantua, Supervising Administrative Officer; Ms. Aina O. Rivera, Project Development Officer I; and Ms. Angelica C. Calingasan, Administrative Officer who expressed gratitude and appreciation to MarSU community for the warm welcome and cooperation. Their efforts ensured the smooth facilitation of the workshop and the active participation of officials, faculty members, non-teaching personnel and student organizations present during the activity.
The program concluded with closing remarks from Atty. Crispin Francis Jandusay, Vice President for Administration, Finance, and Economic Enterprise (VPAFEE), who commended the collaborative spirit of the participants and reaffirmed the university’s dedication to efficient, transparent, and responsive service delivery.
This workshop not only strengthened MarSU’s compliance with ARTA directives but also reinforced its identity as an institution that integrates cultural pride with governance innovation, ensuring that services remain timely, accessible, and citizen‑focused.
